SPA ETIQUETTE

Spa Etiquette

We look forward to your visit to Euphoria Wellness Spa. The following information on spa etiquette is intended to make your visit as seamless and enjoyable as possible.

(Listed Alphabetically for easy reference.)

Age Requirements at Euphoria

All clients must be at least 18 years of age to receive treatments unless accompanied by an adult.

Appointments and Reservations

When making an appointment at Euphoria, please have your credit card or gift card available. We will have to hold your reservation for any service over $50. This is a standard policy created as a courtesy to our clients. Reservations are recommended for all appointments. You can call 1-705-741-4772 or 1-877-741-4772 to schedule an appointment, or you can use our Request Appointment form online.

Attire at Euphoria

We provide appropriate spa wear for your services, and locker rooms for both men and women. Our spa protocol requires full draping of guests during body treatments and massage therapy.

Cancellation Policy

We request the courtesy of a 72-hour cancellation notice on all spa packages and a 24-hour notice on all spa services. Any missed appointments or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate after a first warning.

Arriving late may require us to cancel or reduce the length of service with full charges applied. This policy has been established to ensure that our therapists are compensated for the time they have set aside for your appointment. Without proper notice of cancellation, Euphoria Wellness Spa will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.

Children and Spa Etiquette

Euphoria Wellness Spa is a place for you to relax and enjoy personal care. For the enjoyment and safety of you and our guests, we ask that you do not bring children into the spa area. You deserve to have time to yourself for personal care and relaxation.

Client Forms

If you are new to Euphoria Wellness Spa, you will need to fill out a client form for our facial or body treatments, registered massage therapy, laser packages and some waxing services. A client form provides our therapists with the necessary information to complete a treatment safely and without complication. Conditions such as pregnancy (or possibility thereof), recent surgery, and various other conditions can conflict with certain treatments. It is in your best interest to complete the necessary forms to the best of your ability. All information collected on a client form is strictly confidential and is only shared with the therapists who will be completing your treatment. For further information, please refer to the Client Form.

Early Arrival is Requested

Please arrive 20 to 30 minutes early for your appointment. This will allow time to change if necessary, complete paperwork and enjoy a beverage and a steam bath/sauna, depending upon your scheduled treatment.

Fitness Classes (Barre, Pilates, Yoga, Zumba, etc.)

Reservations are advised for all Euphoria Wellness Spa fitness classes since classes can fill up quickly. We provide props for all of our classes. BYOM: Bring Your Own Mat, or rent one for a small fee. Since classes have a set number of spots available, cancellations to class must be done at least two hours in advance. Cancel online or by calling us. Cancellations within two hours of class time will result in a charge to your credit card on file, or a deduction from your series. We ask that you please be on time. For the safety and enjoyment of others, you cannot be permitted to join a class late.

Gift Cards and Passes

Euphoria Wellness Spa Gift Cards must be presented at the time of service and cannot be traced if lost. In addition they are not redeemable if lost or stolen and are non-transferable. Gift cards are non-refundable.

Gratuity at Euphoria

Tipping is never expected, but always appreciated. Please ask about our group tipping protocol.

Group Events and Parties

Euphoria Wellness Spa can accommodate many types of groups and parties. Please call us at least six weeks in advance to ensure the best choice of appointments for your group.

Jewelry and Valuables

Please do not bring jewelry or valuables into the spa. Many treatments require that you remove your jewelry. We are not responsible for lost or stolen items.

Late Arrival Policy

Arriving late will simply limit the time for your treatment. To avoid inconveniencing other clients, all treatments will end at the scheduled time.

Lounges and Relaxation Areas

When coming for a Euphoria treatment, you can send time in our spa relaxation lounges. Please enjoy the light refreshments, use of the locker rooms, and use of the sauna and steam rooms in these areas.

No Show Policy

Clients who fail to show for a service will be asked to provide 50% of payment upfront when they are booking their next service. No exceptions can be made with this policy.

Payment Methods

Euphoria Wellness Spa accepts cash, Debit, Visa, MasterCard and Euphoria Wellness Spa Gift Cards. Personal cheques are not accepted.

Requests for Treatment Therapists

We cannot guarantee requests for therapists. However, we will make every attempt to honour your preferences.

Pricing at Euphoria

Pricing is subject to change without notice.

Returns and Exchanges

Euphoria Wellness Spa cannot provide refunds on any products purchased in our boutique or services in the spa and salon. This policy is due to the personalized nature of these products/services.