Why a credit card is needed to confirm a spa appointment at Euphoria.

The appointment booking process at Euphoria has evolved over time with the growth of our business and changes in technology. The practice of using a credit card to confirm a booking is common with larger spas. I want to explain why we use this booking protocol: 

1) Highly Specialized Staff:

Not all technicians and specialists are the same, and therefore do not work the same hours. When you book with us, we book that specialist’s time in advance to ensure they are here to deliver your service. Space and technical equipment are also allocated in advance for that appointment. Despite what many people think, “no-shows” (with no notice) for a pre-booked appointment happen quite a bit in the spa business. As a result, the spa must then compensate that specialist for their pre-booked service.

2) Online Booking Technology:

We have invested in an excellent online booking system to be responsive to all of your booking needs. When you first book through our system you get access to a calendar, which matches your selected service to your schedule. You first have the opportunity to select the service and provider without giving any other information. You will then receive further communication to confirm this appointment with a credit card or gift card number. Once the appointment is confirmed you are able to cancel in advance using this system or by calling our spa desk. 

Please note: 

• You can cancel a pre-booked service up to 24 hours in advance and not be charged for the service. 

• Any credit card or gift card information we keep is held securely within our system.

What if I cannot make it to an appointment?

At Euphoria Wellness Spa, we require the courtesy of a 72-hour cancellation notice on all spa packages and a 24-hour notice on all spa services. Any missed appointments or appointments cancelled less than 24 hours in advance will be charged 50% of the treatment or package rate after a first warning.

Where can I park my vehicle?

There is a private parking lot conveniently located directly beside the entrance to Euphoria Wellness Spa. Please note this lot is NOT owned by Euphoria Wellness Spa and we do not control the price to park nor manage the lot. Currently the rate to park is $2/hour per vehicle to a maximum of $8/day per vehicle.

If you do not wish to park your vehicle in this particular lot, there are many city owned metered lots within a short walking distance as well as metered curb side parking directly in front of the spa.

What if I arrive late?

Arriving late is another top spa question we often get asked. Late arrival may require us to cancel or reduce the length of service with full charges applied. This policy has been established to ensure that our therapists are compensated for the time they set aside for your appointment. Without proper notice of cancellation, Euphoria Wellness Spa will be unable to rebook these appointments with other clients. We appreciate your co-operation and understanding of this policy.

Do I need to fill out paperwork before a treatment?

If you are new to Euphoria Wellness Spa, you will need to fill out a client form for our facial or body treatments, registered massage therapy, laser packages and some waxing services. A client form provides our therapists with the necessary information to complete a treatment safely and without complication. Conditions such as pregnancy (or possibility thereof), recent surgery and various other conditions can conflict with certain treatments. It is in your best interest to complete the necessary forms to the best of your ability. All information collected on a client form is strictly confidential and is only shared with the therapists who will be completing your treatment. For further information, please refer to the Client Form.

Do I tip for spa services?

Tipping is never expected, but always appreciated.

The standard gratuity for spa and salon services is 15%-20%. This is just a guideline, since tipping is at your own discretion, depending on your level of satisfaction.

When bringing large groups, please ask about our group tipping protocol.

Do I need a consultation before I receive any medical esthetic treatments, such as facial fillers or vein therapy?

Before your medical spa appointment, a free consultation from a trained Euphoria Wellness Spa consultant is necessary. Consultations are required in order to assess your needs and explain the various treatments best suited to you.

A schedule of medical treatments will be made available through consultation with one of our trained technicians.

Who do I contact with an inquiry, concern or complaint?

Management

Individuals may contact Euphoria Wellness Spa’s Privacy Officer at the address listed below to arrange to review or otherwise discuss your personal information. You will be required to provide satisfactory proof of your identity before such requests will be granted.

SIMONE DOBSON
Spa Director/ Owner
Euphoria Wellness Spa
290 Water Street, Peterborough, Ontario K9J 3C7
Telephone 1-877-741-4772 or 1-705-741-4772

Massage Therapy

Regarding massage therapy, if you have a concern about our professional staff, we would ask you to discuss those concerns with us. However, if we cannot satisfy your concerns, you are entitled to complain to the regulatory body of massage therapists as set out below:

COLLEGE FOR MASSAGE THERAPISTS OF ONTARIO

1867 Yonge Street, Suite 810, Toronto, ON M4S 1Y5
Phone: (416) 489-2626 or 1-(800) 465-1933 Facsimile (416) 489-2625
Email: cmto@cmto.com

Please Note: To accommodate changes in our services, the relevant legal requirements, or technological changes, Euphoria Wellness Spa may, from time to time, amend its privacy policy to add, change or remove portions of the same if such additions, changes or deletions are necessary and appropriate. The policy will be revised to reflect any such updates from time to time.

What is your privacy policy on personal information?

Another top spa question is about the use of personal information we collect. In order to maintain a high level of customer service, Euphoria Wellness Spa is required, from time to time, to collect, retain, and disclose personal information. We are committed to treating such personal information in accordance with your best interests and applicable law. All of the personal information collected by us will be used and retained exclusively by Euphoria Wellness Spa in Peterborough to provide you with the highest quality professional treatments and services. Our Privacy Policy is available at our reception desk and a copy is available on request.

What is personal information?

Personal information is information about an identifiable individual and includes information that relates to an individual’s personal characteristics and their health.

What types of personal information do you collect?

Euphoria Wellness Spa collects the minimal amount of personal information required to maintain high standards of excellence and safety. The personal information that Euphoria Wellness Spa collects from guests and prospective guests includes the following:

• Name, age, family status
• Residential and/or business address
• Contact telephone numbers and e-mail addresses
• Credit card and other financial billing information
• Personal preferences regarding services provided, favourite therapists, timing of visits, future requests, etc.
• Relevant health history information

What is the Purposes of Collecting Personal Information?

Euphoria Wellness Spa in Peterborough collects personal information from its clients to do the following:

• provide spa services including spa reservations and bookings
• assess what clients’ needs are, to advise them of their options and to provide the treatment they choose to have
• ensure that clients can safely have our various treatments performed on them and are aware of the risks involved
• provide gift cards and other promotional products
• process and collect payments for services
• provide promotional and marketing information regarding Euphoria Wellness Spa’s promotions, special services and products
• obtain and analyze marketing data in order to better understand our guests’ demographics and preferences
• meet the applicable requirements of the Personal Health Information Protection Act (PHIPA), the Personal Information Protection and Electronic Documents Act (PIPEDA) and the College of Massage Therapy of Ontario

What are your methods of collecting personal information?

Euphoria Wellness Spa collects personal information in the following circumstances:

• when clients fill out our client forms or comment cards
• when reservations are made or inquiries for reservations are made
• at the time of payment for any products or services and/or check out and processing of these functions
• upon receipt and processing of email, online, mail or telephone inquiries
• during treatment sessions

How is information collected on the Euphoria Wellness Spa website?

Euphoria Wellness Spa collects the Internet Protocol (IP) address from each user who visits its website. Euphoria Wellness Spa in Peterborough may use these IP addresses to maintain and analyze statistical data regarding traffic on its website, to help diagnose problems with its server, and to help protect against fraud. Euphoria Wellness Spa may also uses cookies on its website to keep temporarily stored information.

About Retention, Storage and Disclosure of Personal Information

Euphoria Wellness Spa records and stores personal information in hard copy on ts various manual forms including client forms, guest registration cards, invoices, comment cards, promotional items and electronically on its computer system.

Euphoria Wellness Spa maintains appropriate security measures over all methods of storage of personal information. It does this to ensure that privacy is maintained. All Euphoria Wellness Spa employees have been advised of, and provided with, appropriate training with respect to the protection of personal information.

In the normal course of business, Euphoria Wellness Spa may be required to transfer and disclose personal information to third parties from time to time for processing and completion of its services. Euphoria Wellness Spa in Peterborough uses contractual and other means to ensure that these third parties provide appropriate privacy protection for this personal information.

Euphoria Wellness Spa destroys all records containing personal information when no longer required for their stated purposes.

About Obtaining Consent

Euphoria Wellness Spa obtains consent for the collection, retention and disclosure of personal information for its stated purposes. Consent will be implied when information is collected in the normal course for a stated purpose, such as completing a client form or reserving or submitting information through a form on its website. Euphoria Wellness Spa may be unable to complete its services if consent is expressly refused for these purposes.

Reviewing and Correcting Personal Information

Under the PHIPA and PIPEDA, you have the right to view, verify and amend any information we have about you. Unless otherwise prohibited by law, Euphoria Wellness Spa in Peterborough will provide reasonable access to an individual’s personal information and individuals may challenge this information or request that this personal information be corrected, amended, or updated as may be necessary.

Individuals may also request that Euphoria Wellness Spa remove personal information from its records and, subject to necessary requirements for retention or those provided by law, Euphoria Wellness Spa will make reasonable efforts to comply with such requests.

Robe and Towel Procedure

As part of our commitment to becoming environmentally friendly, we're starting to manage the use of towels and robes. We encourage spa-goers to bring their own bathing suits and sandals. Please remember to sign out your robe and towel at the front desk upon arrival.